Refund Policy

Last updated: January 2025

At SiteSpeaks, we want you to be completely satisfied with our AI chatbot service. This refund policy outlines our approach to refunds, cancellations, and subscription management based on our Razorpay payment gateway implementation.

1. Free Plan - Test Before You Buy

We offer a comprehensive free plan that allows you to fully test our service before committing to a paid subscription:

✅ 500 interactions per month - Sufficient for testing our AI chatbot
✅ 1 website - Add our chatbot to your site
✅ 1 RSS feed - Connect your content source
✅ Full AI chatbot functionality - Experience all core features
✅ Manual feed synchronization - Keep your chatbot updated
✅ No time limit - Use the free plan indefinitely

Important: We strongly encourage all users to start with our free plan to thoroughly test our service. You can upgrade to a paid plan at any time when you're ready for more features and higher usage limits.

2. Paid Subscription Refunds

2.1 General Policy

Paid subscriptions are generally non-refundable. This policy applies to all paid plans and is designed to ensure fair pricing for all users while maintaining service quality.

2.2 Billing Error Refunds

We will process refunds for billing errors within 7 days of the charge:

Duplicate charges - If you're charged multiple times for the same service
Incorrect amounts - If you're charged the wrong amount
Unauthorized charges - If charges appear without your consent
Technical billing issues - If our system causes billing problems

Time Limit: Billing error refund requests must be submitted within 7 days of the charge date.

2.3 Non-Refundable Situations

Refunds are not available for:

Change of mind after purchase
Failure to use the service
Downgrading to a lower-priced plan
Account cancellation
Violation of our Terms of Service
Subscriptions older than 7 days (except for billing errors)

2.4 Why This Policy?

Our refund policy is designed to:

Keep our pricing fair and sustainable for all users
Encourage proper testing with our free plan first
Prevent abuse of our service
Maintain high service quality and support

3. Plan Changes and Billing

3.1 Upgrading Plans

When you upgrade to a higher-priced plan:

Immediate Effect: Your old subscription is cancelled and a new subscription is created
Full Charge: You are charged the full amount for the new plan immediately
No Proration: We do not prorate charges between plans
New Billing Cycle: Your billing cycle resets to the new plan's schedule
No Refund: No refund is provided for the unused portion of your previous plan

Example: If you upgrade from a $10/month plan to a $20/month plan on day 15 of your billing cycle, you will be charged $20 immediately and your new billing cycle starts from that date.

3.2 Downgrading Plans

When you downgrade to a lower-priced plan:

Scheduled Downgrade: The downgrade is scheduled for the end of your current billing period
No Immediate Change: You continue using your current plan until the billing period ends
No Refund: No refund is provided for the current billing period
New Billing Cycle: The new plan takes effect at the start of the next billing cycle
Reduced Charges: You will be charged the lower amount for the new plan starting from the next cycle

Example: If you downgrade from a $20/month plan to a $10/month plan on day 15 of your billing cycle, you continue using the $20 plan until day 30, then switch to the $10 plan for the next cycle.

3.3 Downgrading to Free Plan

When you downgrade to our free plan:

Scheduled Downgrade: The downgrade is scheduled for the end of your current billing period
No Refund: No refund is provided for the current billing period
No Future Charges: No charges will be made after the current period ends
Retain Access: You retain access to paid features until the period ends
Free Plan Access: After the period ends, you have full access to the free plan

4. Subscription Cancellations

4.1 How to Cancel

You can cancel your subscription at any time:

Log into your SiteSpeaks dashboard
Go to the Billing/Subscription section
Click "Cancel Subscription"
Confirm your cancellation

4.2 Cancellation Effects

When you cancel your subscription:

Your service remains active until the end of your current billing period
No further charges will be made
You can continue using paid features until the period ends
After the period ends, your account will be downgraded to the free plan

4.3 Downgrading to Free Plan

Instead of cancelling, you can downgrade to our free plan:

This option is always available
No refund is provided for the current billing period
You retain access to basic features
You can upgrade again at any time

5. Billing and Payment Issues

5.1 Failed Payments

If a payment fails:

We'll attempt to retry the payment
You'll receive email notifications about the failed payment
Your service continues for a grace period
If payment isn't resolved, your account may be suspended

5.2 Duplicate Charges

If you notice duplicate charges:

Contact us immediately at support@sitespeaks.com
Provide details of the duplicate charges
We'll investigate and process a refund if confirmed
We'll also help prevent future duplicate charges

6. Special Circumstances

6.1 Service Outages

If our service is unavailable for extended periods:

We may offer service credits or refunds
This is evaluated on a case-by-case basis
We prioritize service restoration over refunds
Communication about outages is provided via email and status page

6.2 Technical Issues

If technical issues prevent you from using our service:

Contact our support team first
We'll work to resolve the issue quickly
If issues persist, refunds may be considered
We may offer service credits for inconvenience

7. Refund Processing

7.1 Refund Timeline

Refunds are typically processed within:

3-5 business days for credit card payments
5-10 business days for bank transfers
Immediate for service credits

7.2 Refund Method

Refunds are processed through the original payment method:

Credit card refunds go back to the original card
Bank transfers are returned to the original account
Service credits are applied to your account

8. Contact Information

For refund requests or billing questions:

Email: support@sitespeaks.com
Subject Line: "Refund Request" or "Billing Question"
Include: Your account email and subscription details

9. Policy Updates

We may update this refund policy from time to time. Changes will be:

Posted on this page
Communicated via email to active subscribers
Effective immediately upon posting

10. Legal Rights

This refund policy does not affect your statutory rights. You may have additional rights under consumer protection laws in your jurisdiction.

For questions about this refund policy, please contact us at support@sitespeaks.com.