Privacy Policy

Last updated: January 2025

SiteSpeaks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot service.

1. Information We Collect

1.1 Information You Provide

Account Information: When you register, we collect your email address, name, password, phone number, preferred payment gateway, and country.
RSS Feed URLs: We collect the RSS feed URLs you provide to train your AI chatbot.
Website Information: We collect information about your websites where you embed our chatbot, including website name, URL, and slug.
Communication: We collect information when you contact us for support or submit feedback forms.

1.2 Automatically Collected Information

Usage Data: We collect information about how you use our service, including interaction counts, feature usage, and activity logs.
Technical Data: We collect IP addresses, browser type, device information, and user agent strings for security and analytics.
Chatbot Interactions: We collect anonymized data about chatbot interactions to improve our service.
Payment Data: We collect payment information through our payment gateways (Razorpay and Stripe) including payment IDs, amounts, and transaction status.

2. How We Use Your Information

We use the collected information to:

Provide and maintain our AI chatbot service
Process your RSS feeds and train your chatbot
Send you service updates and important notices
Provide customer support
Improve our service and develop new features
Ensure security and prevent fraud
Process payments and manage subscriptions
Comply with legal obligations

3. Data Processing and AI Training

Our service processes your RSS feed content to train AI models that power your chatbot. This processing includes:

Reading and analyzing your RSS feed content
Storing RSS items in our database with titles, descriptions, links, and publication dates
Creating vector embeddings for semantic search
Storing processed content securely
Using Microsoft NLWeb technology for natural language understanding
Incremental processing - only new RSS items are sent to AI training

Important: We do not use your content to train general AI models. Your content is only used to power your specific chatbot. RSS items are stored in our database and processed incrementally to optimize performance.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party services that help us operate our platform (e.g., hosting, payment processing)
Payment Gateways: With Razorpay and Stripe for payment processing (they have their own privacy policies)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent

5. Data Security

We implement appropriate security measures to protect your information:

Encryption of data in transit and at rest
Regular security audits and updates
Access controls and authentication
Secure data centers and infrastructure
CSRF protection for web forms
Secure payment gateway integration

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Data: Retained while your account is active
RSS Content: Retained to power your chatbot and for incremental processing
Usage Data: Retained for analytics and service improvement
Payment Data: Retained for billing and compliance purposes
Activity Logs: Retained for security and debugging purposes
Legal Requirements: Retained as required by applicable laws

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing activities

8. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session and preferences
Analyze website usage and performance
Provide personalized content
Ensure security
Remember your payment gateway preferences

9. Third-Party Services

Our service integrates with:

Microsoft NLWeb: For natural language processing
Razorpay: For payment processing (UPI, NetBanking, Cards, Wallet, EMI)
Stripe: For international payment processing (Cards, Apple Pay, Google Pay, Bank Transfer)
Email Services: For communication

These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification
Updating the "Last updated" date

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@sitespeaks.com
Address: Hathras, UP, India

We are committed to protecting your privacy and will respond to your inquiries promptly.